How useful can online support service be?
http://www.amirazemati.com/articles/4807/1/How-useful-can-online-support-service-be/Page1.html
Jayson M

Jayson
By Jayson M
Published on 07/8/2008
Online support service is a centralized customer service entity that handles customer complaints, request for assistance and works like an information hub where buyers of your products can get assistance when they need one.